‭lugaro Jewellers - Official Rolex Retailer

The staff at Lugaro are amazing! My husband took in a necklace that I thought was beyond repair and they were able to return it to me good as new. I cannot say enough about their level of professionalism, knowledge and patience. This is the second time they have proven themselves as experts (the first being a custom ring that I had resized) so if you’re looking for top notch jewellers in Victoria Lugaro is top notch.

My family and I have been loyal customers for decades, dating back to the days when they occupied a space in the Mall. I've always found the staff to be responsive, kind, unassuming and supportive. Most recently they helped me to special order a part for a watch I purchased 2 years ago. There was a delay but their communication was excellent. Other times, I've had staff recognize me even after having only visited occasionally over the last few years. They were able to make the connection between myself and my mother and the help they've provided to me and my father in the past. My brother also has been pleased with their kind assistance to source a specific bronze watch I'd recommend for him. I've visited times with my wife looking for specific items and have never found an incident where I was made to feel unwelcome or undervalued. For these reasons, the support they give me, the respect and helpfulness to myself and my family, I hope to always see them as my first choice.. although I've not personally had any of my custom-made items made here, I will say that they were able to help my mother with an insurance claim where many items had to be replaced. I've had times where I've made purchases for gifts that were exchanged without any problems, and when I was looking for something in particular, or looking for replacements, repairs or any other issue I've always found them kind. I've visited looking for specific watches and I always enjoy my visits even when I don't see what I'm looking for. I look forward to the next blessing (wife approval) to add to my collection, and visiting again soon. Thanks for always treating me with kindness and respect, even back when I was a young teenager. These countless impressions over so many many years have really earned you 5 stars. Not everyone in your business is so kind, patient and welcoming. Thank you everyone.

Working with Krikor was an absolute delight. His professionalism and dedication were evident from the moment we began discussing my needs for a new watch. Not only did Krikor expertly guide me to find the perfect timepiece, but he also took the time to understand my preferences and requirements. His ability to cater to customer needs is exceptional, making the entire experience seamless and enjoyable. I highly commend Krikor for his knowledge, assistance, and customer-centric approach. I will definitely come back.